![]() ![]() If one of your students is having trouble signing in to their account, you have a few options to help them:Īs a first step, you can start out by confirming that the student has an account on your site, and that their email address is spelled correctly by heading to the Users section of your admin dashboard. My lessons are set to autoplay, but they won't autoplay for my student. My student is having troubles viewing PDF lessons. My student is having trouble playing audio files. My student is having trouble viewing videos. My student received an iPhone notification regarding their password security. My student isn’t seeing the correct course on their Student Dashboard. My student can't purchase a course / their card is declined. My student can’t log into my Thinkific site. Often, student issues can be resolved with a few simple browser troubleshooting steps!īelow are some common student issues and some troubleshooting tips for each issue. You can start out by asking for clarity on what exactly is happening, and when it makes sense, ask for a screenshot of the issue.Īsking the student to reboot and to try another browser is always a quick way to eliminate a possible tech issue. ![]() With any student issue, we always recommend going through some basic troubleshooting steps first. ![]()
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